Terms & Conditions

Please read these conditions carefully as they act as your Agreement of Booking.

CONTRACT

When you make a booking with us you enter into a contract for which the following Terms & Conditions apply

BOOKINGS

You may make a booking for Ivydene Cottage by contacting us direct by sending an email to: ivydenecottagehawsker@gmail.com, or by completing our online booking process on the website at www.ivydenecottage.co.uk.

Bookings must by made by persons over 18 years only.

To secure your stay at Ivydene Cottage a non refundable deposit of 30% of the total holiday cost is required at the time of booking.

Upon payment of the deposit, you will remain liable for the full balance when due, if this has not already been paid. The remaining balance being due a minimum of  6 weeks prior to your check-in date.

For bookings made within 6 weeks of check-in, full payment will be required at the time of booking.

We will attempt to charge your card for the remaining balance around 6 weeks prior to your scheduled check-in date. If payment of the balance is not able to be processed by us on or by 6 weeks before the check-in date, we reserve the right to cancel the reservation and retain the deposit.

CANCELLATION BY GUESTS

We understand that sometimes plans change. Should you need to cancel your booking, please let us know as soon as possible by email.

The 30% deposit paid at the time of booking in non refundable.

If a booking is cancelled within 6 weeks (42 days) of the check-in date, the remaining balance remains payable.

As unexpected circumstances can arise, we strongly recommend that guests take out suitable holiday cancellation insurance.

CANCELLATION BY US

We look forward to welcoming all our guests to Ivydene Cottage and do not expect to cancel bookings. However, if circumstances beyond our control mean that we are unable to provide your accommodation, we will contact you as soon as possible and arrange a full refund of all payments made.